Appointment Limits & Overage Fees
✅ Overview
Your monthly appointment capacity will reflect your subscription tier:
Plan | Monthly Appointment Limit |
🥉 Bronze *see note below | 100 appointments |
🥈 Silver *see note below | 250 appointments |
🥇 Gold | 500 appointments |
If you go over your monthly limit, an overage fee of $0.10 per appointment will apply.
*Note: Bronze & Silver packages are no longer being offered for new subscriptions. There are for reference purposes should your account be identified in these tiers.
Example
If you're on the Silver Plan and schedule 270 appointments in one month:
Included: 250 appointments
Overage: 20 appointments
Fee: 20 × $0.10 = $2.00
📊 What Counts Toward Your Appointment Limit?
Included Appointment Types:
Appointments
Events
Recurring Appointments/Events
Statuses That Count:
Scheduled
Confirmed
Completed
No Show
Custom Statuses (if configured)
Statuses That Don’t Count:
Cancelled
Rescheduled
The Appointment Date (not Creation Date) is used to determine which billing cycle an appointment falls into.
⚙️ Allocated Appointments & Custom Limits
On your Invoice, you can see the total quanity and overage cost of the additional appointments.
By default, it's set based on your plan:
🥉 Bronze: 100 appointments/month *See Note
🥈 Silver: 250 appointments/month *See Note
🥇 Gold: 500 appointments/month
*Note: Bronze & Silver packages are no longer being offered for new subscriptions. There are for reference purposes should your account be identified in these tiers.
However, sales reps may increase this limit if your business needs more flexibility.
For example, a Bronze account might be custom-set to 150 appointments/month.
In this case, you’ll only be charged overage fees if you exceed 150 appointments.
Custom limits cannot be set below your default plan allowance.
🔔 Usage Alerts
To help you stay informed and avoid unexpected fees, the system will notify you when your usage hits:
90% of your limit
95% of your limit
100% of your limit
At 100%, an email is also sent to our sales team to offer assistance and possible upgrade options.
🧾 How Billing Works
Overage charges are applied in your next billing cycle. The system uses appointment dates (not creation dates) to track monthly usage.
If your billing cycle is the 2nd of the month:
On August 2, you’ll be billed for:
August subscription fee
Overage fees from July 2–August 1
🔄 Plan Upgrades & Downgrades
When You Upgrade Mid-Month:
Your appointment limit is increased immediately
Usage alerts reset to reflect the new tier
Overages are calculated based on the new plan
When You Downgrade:
Your appointment limit is automatically updated to the new tier
If you had a custom limit above the new tier’s default, we’ll ask whether you want to:
Keep your higher custom limit
Reset to the lower plan’s default
🔍 Audit Logging & Transparency
All changes to your Allocated Appointments (due to upgrades, downgrades, or manual overrides) are logged in our system for full visibility and accountability.
💡 Pro Tip: Plan Ahead to Avoid Overage Fees
If your scheduling needs exceed your plan’s limit, consider upgrading to a higher tier.
This can be more cost-effective than accumulating overage charges.
Need help or have questions? Our support and sales teams are here for you.