SMS Report
Pricing Tier: All
Appointment Version: Single & Multiple
The SMS Report gives administrative users the ability to see more detail about the SMS Appointment Reminders sent to Customers, when the plugin is enabled in an account. For more information about the plugin, check out the SMS Appointment Reminders article.
NOTE: This report is only available to Headquarters and Location Administrators.
You can use the report to:
View the SMS reminders sent for a given date or date range.
View the SMS message reminders scheduled to be sent.
View SMS message details for one or all Locations.
To access the report:
Click on the Reports tab
Select the SMS Report link
Report Details
To run the report:
Choose Location.
Select the Status of reminders to include in the report. You can view reminders that have already been sent, or reminders scheduled to be sent.
Set the Scheduled Send Date. You may set a single date or a range of up to 90 days
Search for a Customer, using either their Name or Phone Number.
Optionally, select if you want to include a link to the Appointment.
Click on the Run Report button.
From this page, you will also learn about the various status of SMS that may be present in your report.
Report Example
The executed report will open in a new window. The report will provide information on the SMS reminders and the Appointment for which the reminder was sent.
The report contains the following information:
The phone number from which your SMS reminders are sent to your Customers.
Each message is scheduled to be sent, or sent by the following details:
Appointment, or Confirmation Number (if you included a link, you can click on this number to open the Appointment Summary)
Customer Name
Appointment date and time
Appointment Status
Customer's SMS Send to number
SMS Scheduled date and time
SMS Sent date ad time
SMS Message Status
SMS Status date and time
SMS Credits Use for this reminder
When running the report for multiple Locations, you will see Location-specific totals as well as a total of all messages sent for all Locations.