DaySmart Appointments offers online support for any subscription. Users with the access type of Headquarters or Location Administrator have easy access to our online chat feature. If your user account has a different access type, please contact an Administrator to assist you in submitting a question. DaySmart Appointments Support business hours are Monday - Friday 9AM - 7PM EST.
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This is the best way to speak with a live agent during business hours. From the Help Center or your account's Site Administration. If your reported issue can not be resolved immediately, it will be converted into a support ticket.

Although our team is has moved to chat-first, we are always available for a direct call if requested. If you request a call through an open chat or ticket, our agents can initiate a call directly from chat.

Don't have time to talk? Our team can schedule a call with you for a date/time that best fits your schedule.

All Support Tiers offer easy access to 24/7 ticket submission. Submit a support ticket by emailing us at [email protected] or directly from the Chat bubble.

The Ticket Portal allows you to see an overview of active and resolved support tickets. If you wish to gain a bit more information on a specific ticket, you can click on it and a description will be provided, along with the option to view the whole conversation.

In the case of an emergency outside of business hours, such as you or your customers cannot access your account, please call +1-800-988-0061.

By providing your account information and a brief description of the issue, our team will be notified to resolve your issue as soon as possible.

The Help Center has a variety of articles that you can review to get self-service support for the system's features and capabilities. You may start by searching for content by keywords or you can review content in a given section. If after checking out the user information, you still need additional support, please reach out to our support team.

The Help Center is broken into key sections related to the navigational structure of the application. You'll find sections for the key Appointment elements (Staff Members, Services, Customers, etc.). Each section will have an article that provides an overview of the application's feature support, as well as other articles that answer some common questions.

Any user, regardless of access type or permission level, may access the Help Center from the little chat bubble at the bottom right of your account or from the Help tab at the top of your Site Administration.

The DaySmart Appointments scheduling system supports two primary scheduling styles or versions: Single Appointments per Time Slot (SAPTS) or Multiple Appointments per Time Slot (MAPTS). While many features are applicable to both versions, some features are uniquely applicable to one or the other. The Tiers and Versions will be specified if the feature is not available for all.

For questions about upgrading your account's subscription, please contact our Sales Consultant team using the support chat.

All articles are written using the default terminology of the scheduling system. The terms you see may be different based on the business type or configuration of your account. This includes the tabs along the top of the application after you log in. Although the names might be different, the order of the options is the same.