How to Delete your Customer Database

Administrative users can delete individual customer records, however, if you need to delete all the customer records in your account, please follow the steps below. DaySmart Appointments charges a one-time fee of $30.00 USD to delete all the customer records in an account. The fee is charged within 24 hours of receiving the request. It may take up to 3 business days to complete your request.

Step #1: Fill out the consent form (attached) including the signature of the main billing contact listed in your DaySmart Appointments account. (We cannot delete customer records without the approval of your main billing contact) If you need to delete the customer records found in more than one account location, please include the account number for each location.

TIP: To find the main billing contact in your account: Click: Settings tab > Payment Information

Step #2: Submit a Support Ticket and attach your signed consent form to the ticket.

NOTE: We cannot restore the customer records after they are removed from your account. If you need to access the records in the future for any reason, please run a customer Report to export the records before sending your request.