Service-specific Email Notifications
DaySmart Appointments understands that Notifications are a great way to keep both Customers and Staff Members informed of Appointment or Customer actions. With Service-specific Notifications, administrators can further customize the email content that will be sent based on the Appointment’s Service.
Service-specific Notifications will be available for all Notification types that are impacted by Services. For a detailed list of the support Email Notification types, see below:
Supported | Not Supported |
Appointment Cancellation | Package Purchase |
Appointment Change | Gift Certificate Sender / Recipient |
Appointment Completion | Repeat Customer Reminder |
Appointment Confirmed | Registration Confirmation |
Appointment Confirmation | Waiting List Confirmation |
Appointment No Show | |
Appointment Reminder | |
User Defined |
Service-specific templates enable the ability for administrators to create separate templates that will be sent based on Service scheduled in an Appointment. Below you can review the series of steps needed in order to successfully create your additional templates.
How to Create your new templates
When selecting an applicable Notification Type from the Notifications section of Settings, the default Notification template will show on the left-hand side of the template navigation.
An option will be available to add additional email templates based on the Services offered within the Location.
When clicking on the Add Additional Email Template button, a new blank template page will appear with additional Email Layout fields:
Name/Description: The name or description of your new template. We recommend using the name or keywords of the Service(s) that will be selected for this template.
Service: The list of available Services that the current email template will apply to when an Appointment action is taken. The multi-select option allows you to apply this template to multiple Services.
Once the body of the template has been created, click Add. The page will then refresh and show your new saved template.
Inactive vs. Active
At the top of each template page, you will find a status option for this specific template.
Active: Emails for an active template will be sent to the recipient.
Inactive: Emails for an inactive template will not be sent to any recipient. Also, the default template of the Notification type will not be sent for Appointments where the Service(s) is assigned to an inactive template.
Also, if the default template is inactive, no emails will be sent to the recipient.