Verify the notification in question includes an email address in the "Reply To" section. Customer notifications will not be sent without a Reply To address.

Verify the notification in question is set to "Active" by doing the following:

CLICK: "Settings" tab > Notifications

NOTE: Click on the name of a notification to change the status. ("Active" notification will be sent - "Inactive" notifications will not be sent)

Depending on your notification settings and who is not receiving emails, verify the full email address has been added to the customers profile, staff members profile, or "Designated Email Address" section of the notification.

CLICK: "Customers" tab > Search/Select Customer

NOTE: Click on the name of the customer to edit their email address. All active appointment notifications will be sent to this address.

CLICK: "Staff Members" tab

NOTE: Click on the name of the staff Member to edit their email address. Emails will be sent to this address for any notification set to send to: "the Staff Member associated with the appointment."

CLICK: "Settings" tab > Notifications > Select a staff member Notification

NOTE: Each notification can be sent to the staff member associated with the appointment, a designated email address, or both.

Check your spam blocker as it could be blocking the emails, or automatically putting them into a junk or spam folder. You can also check with your email provider to see is they have any sort of spam blocking that might be blocking the emails. Spam filtering features and programs often tag valid emails as spam. Be sure to always check your spam filtering process when you don't receive important emails.

Related Article: How to keep a firewall or spam filter from blocking email notifications