How to Submit a Support Ticket
DaySmart Appointments offers online support for any subscription. All Support Tiers offer easy access to 24/7 ticket submission. Users with the access type of Headquarters or Location Administrator may submit a support request. If your user account has a different access type, please contact an Administrator to assist you in submitting an issue.
After logging into your account, you can access Help for your account in the upper right corner. Our Help section offers the following options:
Support Tickets - submit an issue you are experiencing in your account
Setup Help - review tips and tricks for setting up your scheduling system
Knowledge Base - read articles related to features, configuration or account management
Contact Us - Depending on your Support Tier, you can submit a ticket or call the service department.
Submitting a Ticket
After clicking Help > Support Tickets, you'll need to click the Contact Support button.
In the Account Name text box, type in the name of your business and click search.
Once you have clicked search, select the location (or sub location).
You'll be prompted to fill in details for your issue in a new ticket. When done, Submit for our team to review.Reviewing Previous Tickets
From your profile in the ticket system, you can click to view My Requests, which is where you may access previously submitted tickets.
You can view any Support Tickets you've opened in the Requests area. Tickets will provide a status, priority, date/time opened, and last modified date.