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Contacting Support Options
Contacting Support Options
Angel Horowitz avatar
Written by Angel Horowitz
Updated over 5 months ago

Software Support

DaySmart Appointments offers online support for any subscription. Users with the access type of Headquarters or Location Administrator have easy access to our online chat. If your user account has a different access type, please contact an Administrator to assist you in submitting a question.
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How We Support You

Chat

This is the best way to speak with a live agent during business hours. From the Help Center, or your account, initiate a chat conversation by typing your message in the "Chat with us" option in the lower right. If no DaySmart Appointments representative is available, at that time, then you can "Leave a message" and it will generate a support ticket that we will respond to promptly.

Email

Submit us a question through our ticketing system by pressing "Submit Ticket" from the main Help Center Page or e-mail us at [email protected]

Phone Support Through Scheduled Calls

Although our team is has moved to chat-first, we are always available for a direct call if requested. If you request a call through an open chat or ticket, our agents can initiate a call directly from chat.

Don't have time to talk? Our team can schedule a call with you for a date/time that best fits your schedule.

Note: A scheduled call is included in support packages with phone support. To upgrade your current support package, please chat with agent today!

After Hours Emergency

In the case of an emergency outside of business hours, such as you or your customers cannot access your DaySmart Appointments account, Please call +1-800-988-0061.

By providing your account information and a brief description of the issue, our team will be notified to resolve your issue as soon as possible.

NOTE: This number will only forward to support after business hours. Please DO NOT use this for non-emergency issues or to report bugs.

To speak to an agent during business hours, please review our options for Scheduled Calls.

DaySmart Appointments Support Business Hours

Monday-Friday 9AM-7PM, EST

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