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What is Maintenance Mode?
What is Maintenance Mode?
Angel Horowitz avatar
Written by Angel Horowitz
Updated over a week ago

What is Maintenance Mode?

  • Pricing Tier: All

  • Appointment Version: Single & Multiple

Maintenance Mode is an account option that lets you suspend or pause your account while saving your settings and data during months when the software is not being utilized. This includes all account preferences, settings, customer records, and past and future appointments. Should you choose to cancel your account and wish to reactivate it, your settings and data will not be saved as this information is purged regularly from our servers.

Maintenance Mode is also a great way for seasonal organizations to avoid paying the regular bill during the off season. While your account status is set to Maintenance Mode, access to Site Administration will be temporarily disabled for all users. Maintenance Mode is free if your account is suspended for less than one year. After one year, your account will be charged a monthly fee for each location based on your price tier.

Maintenance Mode Rates

Accounts that are set to and remain in Maintenance Mode for less than one (1) year will receive this service at no extra charge. However, once your account has been in Maintenance Mode for 12 or more consecutive months, your account will be subject to monthly fees. Depending on your subscription tier, the rates are different:

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Why use Maintenance Mode?

  • Avoid regular monthly subscription fees when not using your account.

  • Preserve your account and save your entire setup including system settings and data.

  • Temporarily restrict access to Site Administration for all your users.

NOTE: Maintenance Mode will temporarily disable access to Site Administration for all users. Please use the Reports section to retrieve any necessary data prior to submitting your Maintenance Mode request.

How to Request Maintenance Mode

  1. Submit a support ticket and indicate Billing/Account Status for the category.

  2. You will receive an email confirmation when your request has been processed.

  3. When you are ready to come back, we will be available to help you in any way possible.

In preparation for Maintenance Mode, it is recommended that you disable the Customer View. To disable the Customer View:

  1. Click Settings.

  2. Click Customer View.

  3. Locate preference 24. Disable the Customer View. and choose the Yes option.

  4. Click Update.

How to Resume Your Account from Maintenance Mode

When you are ready to resume your account's subscription, any Headquarters Administrator profile in your account may log in and update the account to be active. Here are the steps to follow:

  1. Go to the login page for the application (example:

  2. Upon successful login, you'll either see a Reactivate Subscription option or a message that you need to contact our team to reactivate.

  3. After clicking Reactivate Subscription, you will pay a prorated amount from the date of reactivation to the anniversary of your previous billing period. Then, on your next billing anniversary date, you will be charged the full amount.

    1. Note: If the credit card on file for your account is expired, you will be prompted to add a new Payment Method.

  4. Complete the process of reviewing your invoice and completing the transaction.

โ“˜ If for any reason your subscription cannot be reactivated through this process, you'll be alerted to that fact and prompted to call our team to discuss and clear up any issues to get you back to scheduling!

Once the payment is successfully made, your account will be reactivated, and your other users will be able to log in.

When you have updated your account to match your current operations, you should reenable your Customer View by executing the following steps:

  1. Click Settings.

  2. Click Customer View.

  3. Locate preference 24. Disable the Customer View. and choose the No option.

  4. Click Update.

If you have any questions, please reach out to our Support team.

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